DoubleTree by Hilton Cheltenham-Cotswolds

The Receptionists and most the bar team were amazing really made my break more relaxing. Spa treatments were excellent value for money however disappointed the pool/jacuzzi areas

We had been allocated a car park facing room but were easily relocated to a garden view room. The room was lovely, comfortable with a really good shower and toiletries in the v nice bathroom. Breakfast was good and we ate in the bar at night which was also good. Have to book ahead to eat in the restaurant but we were warned of this . All the staff were very nice and very helpful. The hotel was a bit of a retreat for us as we were in the area to visit ill family member

Good modernised facilities, excellent shower but what stood out above everything was the delightful, well trained staff, especially in the dining room, well done. Also deserving special mention is the outstanding Liv on reception. She has patience beyond measure, remains calm and totally professional under pressure (I watched her while I was sitting in reception, dealing with an extremely tricky customer) whilst remaining attentive and understanding. She gave an exemplary demonstration of good customer service. A great ambassador for the hotel.

Nice hotel . Staff were pleasant . Good location

Very nice, large twin room for my Mother and I. Quiet and relaxing sleep with excellent blackout curtains. Pretty views from the bar area and swimming pool. Had a lovely swim evening and before breakfast using the steam room aswell. Helpful reception and bar staff. Lots of choice in food for a late lunch and a light supper. So many TV channels! (as we have limited choice in our house.) An excellent breakfast, far exceeding the details I got online beforehand. Everything you could wish for. And then a beautiful reception given given in memory of a dear friend, with access into the garden. Thank you.